Téléconsultation

Préparez, menez et clôturez chaque consultation vidéo avec fluidité et sérénité.

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Préparez, menez et clôturez chaque consultation vidéo avec fluidité et sérénité.

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Pré‑requis techniques

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MonPsy fonctionne aussi bien sur ordinateur que smartphone. Pour des consultations vidéo stables et confortables, privilégiez toutefois la réalisation de vos consultation sur un ordinateur : vous profiterez d’un écran plus large, d’une meilleure qualité audio-vidéo et d’un environnement de travail plus serein. Connectez-vous sur MonPsy depuis votre navigateur habituel.

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Navigateurs recommandés
Pour garantir la fluidité de l’appel vidéo, nous vous conseillons :

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Google Chrome – la solution la plus stable avec MonPsy.
Mozilla Firefox – une excellente alternative.

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Pensez à mettre votre navigateur à jour dès qu’une nouvelle version est disponible et, de temps en temps, videz le cache ; vous éviterez ainsi la majorité des soucis de compatibilité.

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Vérifier ma connexion avant la téléconsultation

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Démarrer la TC et gérer un patient en retard :

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À l’heure prévue, rejoignez votre consultation depuis votre tableau de bord ; la salle d’appel s’ouvre instantanément

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Patient ponctuel ? La vidéo démarre automatiquement, vous pouvez saluer et commencer votre examen.
Patient en retard ? Patientez quelques instants ; s’il ne se connecte pas, consultez son profil et contactez le. Un simple message courtois suffit souvent à débloquer la situation.

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Partager et consulter des documents en direct:

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Besoin d’afficher une ordonnance ou de montrer un résultat d’examen ?

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Dans la barre d’outils (en bas de l’écran), cliquez sur Ouvrir les documents partagés.

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Sélectionnez Transmettre un document : choisissez le fichier voulu (PDF, image), il s’affiche instantanément pour vous et pour le patient.

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Prendre des notes sécurisées:

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Dans le bandeau latéral gauche, ouvrez Documents.

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Cliquez sur Prise de notes : un volet s’ouvre, vous permettant de rédiger vos observations en temps réel.

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Les notes sont rattachées automatiquement au dossier du patient ; vous seul y avez accès. À la fin de la séance, elles restent disponibles pour compléter votre compte rendu ou préparer la feuille de soins.

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Clôturer la TC et générer le rapport de fin

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Comment clôturer une téléconsultation et transmettre les documents au patient ?

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À la fin de votre consultation, ouvrez « Facturation & clôture » pour enregistrer le montant de la séance et finaliser la téléconsultation.
Vous pouvez modifier le tarif si nécessaire tant que la séance n’est pas clôturée.

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Une fois la séance clôturée :

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le montant validé apparaît automatiquement côté patient,
un récapitulatif de séance est généré et archivé,
La téléconsultation est considérée comme terminée.

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Pour transmettre un document (compte-rendu, recommandation, courrier, ou ordonnance si vous êtes psychiatre), ouvrez l’onglet « Documents » et téléversez votre fichier. Le patient le retrouvera immédiatement dans son espace personnel.

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À savoir :

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Sur MonPsy, les feuilles de soins ne sont pas générées automatiquement.
Les psychiatres peuvent uniquement déposer manuellement une feuille de soins ou un document médical au format PDF.
Une fois la consultation clôturée, il n’est plus possible de modifier le montant ; contactez le support en cas d’erreur.

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Que faire si l’image ou le son se coupe ?

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Un contretemps technique peut arriver ; quelques vérifications suffisent, dans la grande majorité des cas, à relancer la consultation :

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Contrôlez votre connexion\n
- Passez, si possible, sur un réseau filaire ou un Wi-Fi plus stable.
- Fermez les téléchargements ou visioconférences parallèles pour libérer de la bande passante.
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Vérifiez vos périphériques\n
- Assurez-vous que les icônes micro 🎙️ et caméra 🎥, en bas de l’écran, sont bien activées.
- Un simple clic réactive un micro ou une caméra coupés par inadvertance.
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Rechargez la salle\n
- Actualisez la page (F5) ; l’appel se reconnecte généralement en quelques secondes.
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Changez de réseau en dernier recours\n
- Si le Wi-Fi reste instable, partagez ponctuellement la 4G/5G de votre téléphone.
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Rejoignez ensuite la consultation ; vous retrouverez le patient à l’endroit exact où vous l’aviez laissé.

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Contacter le service support

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Si le problème persiste ou si vous avez la moindre question, notre équipe est à votre écoute :

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Chat intégré : cliquez sur Contacter le support en haut à droite de votre écran ; une fenêtre de conversation s’ouvre.\n
- Téléphone : appelez nous au 0978455581 (lundi – vendredi, 9 h – 18 h).
- E-mail : écrivez nous à support-monpsy@hellocare.com ; détaillez votre souci, joignez une capture si nécessaire.support-monpsy@hellocare.com/
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